Frequently Asked Questions

Have questions? Check out our FAQs - you’ll probably find the answer right there.

  • Shipping

    We have a couple of shipping partners, allowing us to choose the best shopping for the photo gifts you order.

    You should get your gift within 5-7 business days.

    If you have any questions about your order, head to your account.

  • Experience

    Brooksquare Photo Gifts are designed by you, and created by artists. We come from a photography background, and know how hard it can be to find the perfect place to preserve your photo memories.

  • Care

    Each item is prepared with the utmost respect we know how sentimental these pieces can be.

    We thoroughly check all items that we print for you, and package responsibly. Let us know if you have any concerns for your order.

Categories

Select from the options below to find helpful answers quickly

Photobooks

What is the maximum number of pages allowed?

The maximum number of pages depends on the type of photo book you choose.

Typically, our books start at 20 and can go up to 180 pages. You can check the specifications of each book option when designing your project.

What is a lay-flat photo book?

A lay-flat photo book is designed so that the pages open completely flat without a crease in the middle, making it perfect for panoramic images and seamless two-page spreads.

They are the perfect option for a more luxurious product experience.

Can I include messages in my personalized photo book?

Absolutely! You can add custom text to any page of your photo book, whether it's captions, dates, quotes, or personal messages to make your book even more meaningful.

How long does it take to create a photo book?

The time to create a photo book depends on how much customization you want to do to your book. If you use our pre-designed templates, you can finish in as little as 5-10 minutes.

For a fully customized book, it might take longer, depending on the number of photos, stickers and text you add.

What are some common uses for a custom photo book?

Custom photo books are great for preserving memories! Popular uses include wedding albums, baby books, travel journals, yearbooks, family history collections, and even professional portfolios.

What are the steps to creating a photobook?

Creating a photo book is simple!

  1. First, choose your photobook type. We have softcover, hardcover and layflat books.
  2. Then select your book theme.
  3. Choose a size
  4. Our easy-to-use editor guides you through the process step by step. Upload your photos, customize the layout and text.
  5. Preview your design.
  6. Place your order.

Gifts

Can I order multiple products?

Yes! You can easily order multiple items at once and customize each one according to your preferences. Your cart will allow you to add different products before checkout.

If I order different types of products, will they be delivered at the same time?

In most cases, we try to ship all items in one package, but it can depend on the types of products and their availability. Some items, like custom photo books and canvases, may be produced separately from other products like mugs or cards. This means your order might arrive in multiple shipments. You’ll receive tracking information for each package so you can track them individually. If you have any specific requests, feel free to contact us, and we’ll assist you!

Shipping and Delivery

How long does delivery take?

Delivery times vary depending on the product you choose, your location and the shipping option you choose. Standard delivery typically takes 5 business days, while express options can arrive sooner. You’ll see estimated delivery times at checkout.

Do you offer international shipping?

Yes, we ship to many countries worldwide! Shipping costs and delivery times vary by location. You can check availability and rates at checkout.

What should I do if my order is delayed?

If your order is taking longer than expected, please check your tracking link for updates. If there are any issues, feel free to contact us for assistance.

What happens if my order arrives damaged?

We’re sorry for any inconvenience this may cause. If your order arrives damaged, please contact us with photos of the issue, and we’ll work to resolve it as quickly as possible.

Can I change my delivery address after placing an order?

If your order hasn’t been shipped yet, we may be able to update the address. Please contact us as soon as possible to request changes.

Work with us

How can I become an influencer partner with your brand?

To become a partner, simply reach out to us via email or through our contact page. Please include information about your social media reach, engagement rates, and why you’d be a great fit for our brand. We’ll get in touch if we believe it’s a good match!

How can I apply for a job at your company?

We seek candidates who are passionate, skilled, and ready to contribute to our team. The qualifications we look for will vary depending on the role. If you have a print background, please get in touch.

To apply, simply visit our Careers page, where you can browse available positions and submit your resume and cover letter online. We review applications carefully and will reach out if your skills match a role we're hiring for.

Need more help?

If we still haven't answered your questions, please feel free to contact us - we're happy to help!

Contact us